Steam will offer you the refund option if it hasn’t been more than 14 days since you bought the game and if you haven’t played the game for more than 2 hours. Upon their approval of the refund, it might take a week to see the refund money in your bank account. If it has been more than a week and you haven’t retrieved your money back, you should contact your bank account. Another reason that your refund might be pending is that you might have to go out of the refund rules and didn’t request a refund after 14 days of your purchase and played the game for more than 2 hours. In that particular case, Steam will process an examination to see if you can get a refund.
How Can I Request a Refund?
Like it was said earlier, Steam will instantly approve refund requests from those who haven’t played the particular game for more than 2 hours and requested a refund before 14 days of purchasing. Even if you don’t meet this criterion, you can still request a refund and Steam will inspect your conditions before approving or rejecting your refund. What you need to do to request a refund is first of all log in to your Steam account. After you are logged in, you need to click on the page where you can see your purchases. Click on the particular purchase that you want to request a refund for and choose the problem you are having with the product. Steam offers two options, you can either click on the I purchased this by accident option or you can click on the Gameplay or technical issues option. In the next step, you can choose where should the refund be directed whether it is your Steam wallet or your bank account. The last step is to receive a confirmation mail from Steam that your request has been successful.
Other Reasons for The Pending Status of the Refund
Although Steam gives you the money back on your bank account or your Steam wallet within 24 hours provided that you apply to their criteria of 2 hours of playing and 14 days of purchasing, there might be some setbacks. If you requested a refund on days such as Saturday or Sunday, you might wait for more than 24 hours to retrieve the refund money. Since they don’t rely on AI in the process of refunds, a Steam employee has to issue the refund and it might take some time in their account. If you are positive that you meet the criteria of an instant refund and you requested the refund on weekdays, you can contact Steam in order to get your refund money.
Can I refund a game that I have bought a long time ago?
Unfortunately, even though Steam offers to inspect your refund request on games you have played more than 2 hours or it has been more than 14 days after you bought the game, they are not very flexible. So, you cannot expect to request a refund on a game that has been sitting in your library for one year.
Can I request another refund if my refund claim wasn’t approved?
If Steam rejected your refund request after the inspections, you can still keep requesting a refund. A new Steam employee will be given the case to inspect your request so you might be lucky this time.
Can I also request a refund for the in-game purchases I have made?
Steam also offers to give its users’ refund requests for the in-game purchases. The purchase date of the in-game item shouldn’t exceed 48 hours and the in-game item shouldn’t be consumed, transferred, or modified.
Can I request a refund if I am banned from the game?
Unfortunately, if you were banned by Steam’s Valve Anti-Cheat system during the game, you cannot request a refund for that game.
In conclusion, your refund might be pending if you are in the process of inspection since you don’t meet their criterion of 2 hours of playing and 14 days of purchasing. Or it might be pending if you have requested the refund on Saturday or Sunday.
