According to the official page for Steam’s new refund program, players will be able to ask for refunds for “nearly any purchase [made] on Steam—for any reason.”
There is a catch. In order to ask a refund, players must make the request within the first fourteen days of the title’s purchase, and cannot play the game for more than two hours. That means anyone making a complaint after 120 minutes of gameplay, or requesting a refund for a purchase just seconds after the fourteen-day period will be stuck with their unwanted game forever.
However, Valve has stated that you can still make a refund request after this period, stating that they will still “take a look” at your claim.
