How To Report Faulty Items to Stockx?
Stockx will only accept items within a strict three window so reporting any fault or damage immediately is very important. To report a faulty or broken item, you need to:
• Email their customer service to lodge your complaint
• Explain in detail the faults and issues of the product or item in question
• send pictures showing the stockx verification tags still on the products, QR code, and damage or fault as it may be
you should not remove your verification tag until you are sure your product is functional and you are keeping it. No-tag makes the chances of a refund completely impossible.
Does Stockx Return Policy Have Any Exceptions?
Exceptions to their very strict policy are not unheard of, it completely depends on your case as it may be. Stockx will give a refund if the fault or damage is proven to be on their part, but you would have to wait through their investigation process to get a refund authorized by the company. Stockx is usually an intermediary between buyers and sellers, so getting a refund cannot be fully guaranteed.
Are Returns Free Of Charges?
If you Ordered and you are within its return location, stockx will cover all return costs and refund you your money. you would probably pay more for an item that is delivered to you outside its return location.
How Long Do The Refunds Take?
Since there isn’t any general retun policy and exceptions exist completely at the discretion of Stockx and their investigation into the claim, it is hard to give a specific window for the refund. In most cases, however, refunds are gotten within 7 days of the claim and verification. Counterfeit or fraudulent cases have to wait until the investigation is over before getting a refund approved. Special cases may take shorter to longer depending on your situation’s timeline.
How To Resell an Item I don’t Want On Stockx?
If your claim for a refund is not accepted, the item can be resold on the stockx website for you to get your money back. To do this follow these steps:
1. contact stockx Customer care and email them what state and country you want to bid on the product.
2. Include the order number and state your reason for the bid.
3. Add a clear photo of the product
4. Bid the product in its original condition. Bids will be irreversible once they begin so be sure you want the item sold before putting it up
Are There Discounts Available For First-time Buyers on Stockx
new buyers on Stockx who have joined the Stockx newsletter enjoy a discount on their first purchase. The store has very good Prices for you to explore and have just released some new coupon codes to enjoy the best bargains on brands and products.
How To Use Coupon Codes On Stockx?
To use your coupon codes, chose the product you want to get from the shopping page and input the coupon at the checkout.
Stockx will only accept returns if the damage is evidently their fault. Faulty items should be made known to the customer services agents within a three-day window or you forfeit your claim. Depending on your circumstances, an investigation might be required to ascertain the validity of your claim and you won’t get a refund till it’s over. However, most cases get a refund within a 7-day period and items that are not valid for a return can be auctioned and resold on the site.
1. Does Stockx have free shipping?
No, Stockx does not have any provisions for free deliveries right now. Orders will usually come with a $14 shipping fee included.
2. Can I return a Product that’s the wrong size?
Stockx will not take product returns based on that error. Items that aren’t the right size can be auctioned and resold on the Stockx website.
