How To File A Claim?
The process of filing a claim for a damaged phone is pretty straightforward.
First step: File a claim with Assurant through their official website or contact Assurant at 1-866-866-6285.
Second Step: Schedule an appointment with an Assurant Repair professional via the confirmation email or text.
This ensures the safety of T-Mobile customers in any situation and would be compensated in case of any loss. The requirements for bringing in a claim are simple and the process is quick. The protection package is called “Protection 360” and a small fee is charged per month, just like your regular car or health insurance. The charges range from $7-$25 per month, depending upon the type of device you have.
Requirements For Filing A Claim:
Some documents are required by Assurant to ensure a speedy claim approval in case of accidental damage, loss, or theft. Before filing a claim, make sure you have the following information and documents with you:
Your mobile numberMake and Model of your mobileDate the incident occurred and the last time you used your deviceProof of ownershipGovernment Issued IDIn case of a stolen phone, a police report number is required
These insurance claim are handled by Assurant and therefore, contacting T-Mobile would not be necessary. However, for hardware services, you can contact T-Mobile directly to request a replacement for your phone.
How Long Does It Take For A Claim To Be Approved?
The duration of your claim being approved depends on the nature of the claim, availability of documents and occasional holidays such as Christmas and Easter may also delay the approval process. Some claims are instantly approved whereas some claims may take several days to be approved. The best way to ensure a timely approval is to keep the required documents available at the time of filing the claim.
Checking The Status Of Your Claim:
A ZIP code would be provided to you via email or text message once you have filed for an insurance claim. You can simply visit the Assurant website and input your mobile number. After your mobile number has been verified and you have completed a security check, you will be redirected to the “Track My Claim” page. At this point, all you have to do is put in your ZIP code provided to you to and you can see the status of your claim. The delivery days of your replacement device(s) depend upon the time and date of your approval. A chart is provided below with the necessary shipping timeline information. CLAIMS APPROVED ONDELIVERY DAYMONDAY-THURSDAY BY 7PM ETNEXT DAYFRIDAY BY 7PM ETFOLLOWING MONDAYSATURDAY BY 11PM ETFOLLOWING MONDAYSUNDAY BY 12AM ETFOLLOWING TUESDAY
It is important to note that Holidays, Type of claim, and other natural factors may impact these delivery days.
Protection 360 To Non-T-Mobile Users
T-Mobile offers the Bring Your Device for users who have not bought their devices from T-Mobile. To qualify for The Bring Your Device (BYOD) package, certain requirements are to be fulfilled. Firstly, you have to bring your device to T-Mobile within 30 days of activation to your account. Secondly, a T-Mobile expert will inspect your device and if it qualifies, your device will be covered under the Protect 360 program.
Canceling My Coverage:
The protection coverage can be canceled by you at any time of the day since T-Mobile offers a 24/7 service on their telephone number and their official website. After cancellation, if you have qualified for a refund or credit, it will be reimbursed by T-Mobile.
The process of filing for an insurance claim at T-Mobile is fairly simple and if you have all the documents available, the process of your claim approval will be swift and you will receive your replacement device within a reasonable time frame.
Does Protection 360 Cover Water-Damaged Devices?
Yes, you can file a claim for water-damaged devices.
Will I Get The McAfee Security Services With Protection 360?
Yes, T-Mobile offers you free McAfee Security for your device when you enroll in the protection 360 programs.
Are There Any Other Benefits Of Protection 360?
Alongside walk-in repairs, extensive coverage, and free McAfee Security services, you also receive the benefit of unlimited screen protector replacements.
